Privacy Policy

1. Purpose
We are committed to protecting your privacy and handling your personal information with care and respect. This policy explains how we collect, use, store, and disclose your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant professional obligations.

2. Information We Collect
To provide safe and individualised care, we may collect:
• Personal details such as your name, date of birth, and contact information
• Health information relevant to your treatment, including medical history, clinical notes, and test results
• Billing and payment details

3. How We Collect Information
We collect personal information directly from you during consultations, through intake forms, by phone, email, or via our website. Where appropriate and with your consent, we may also receive relevant information from other healthcare providers involved in your care.

4. How We Use Your Information
Your information is used to:
• Provide safe, appropriate, and individualised Traditional Chinese Medicine care
• Communicate with you about your treatment and appointments
• Meet legal, professional, and regulatory obligations

5. Disclosure of Information
Your personal information is treated as confidential and is not shared without your consent, except where required or authorised by law. This may include:
• Compliance with regulatory or professional bodies, including AHPRA where applicable
• Legal processes such as court orders or subpoenas
• Other mandatory reporting obligations.

6. Storage and Security
Your information is stored securely in electronic and/or paper-based systems. Access is strictly limited to authorised personnel. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

7. Access and Correction
You may request access to, or correction of, your personal information at any time. We will respond in accordance with the Australian Privacy Principles.

8. Concerns or Complaints
If you have any concerns about how your personal information has been handled, please contact us directly so we can address the matter. If your concern is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

Website Disclaimer
Information provided on this website is general in nature and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Individual experiences and outcomes may vary.